Playback Video Games Store Policies

Shipping Policy

All orders are packed and shipped from Havelock, NC TUE-SAT. Orders placed before 4:00PM EST TUE-FRI or before 11AM EST SAT will be packed and shipped the same day

Any orders over $150 or shipping to apartments may require a signature upon delivery. Please note, Puerto Rico and Guam are US territories and United States should be selected as the country when getting shipping rates. Currently, Playback Video Games is only fulfilling order within the United States.

All orders subject to stock availability. All prices listed in US dollars.

If you feel that your order was damaged during shipping, please contact us by email at shipping@playbackvideogames.com or by phone at (252) 652-9244.

Trade-In Policy

Effective: 8-24-2019
There will be a 15% deduction from the value of trade-ins when requesting cash instead of store credit.
There will be deductions given for systems missing all required parts/cables/chargers
Items we do NOT accept include but are not limited to:

•Items Not In Working Condition
•Items With Bug Residue
•Items In Poor Cosmetic Condition
•Third-Party Cords/Cables
•Third-Party Controllers/Accessories
•Third-Party Consoles
•Reproduction/Pirated Games
•Toy to Life Figures ie. Skylanders, Disney Infinity

Playback Video Games reserves the right to refuse a trade-in for any reason. All trades subject to manager approval. All trades are final. Trade values subject to change without notice. Playback Video Games reserves the right to cease taking trades of any product without notice.

SUBJECT TO ONLINE TRADE-INS ONLY: Unaccepted trade-ins with a value less than $4.00 or damaged trade-ins where the item is deemed of no worth, reproduction/bootleg copies, non-repairable or unsalvageable items will be discarded. If you would like to have your rejected trade-ins handled differently than the aforementioned process, let us know prior to sending your trade-ins.

Repair Policy

Systems/games should only be taken in if they are not in working order.
By purchasing service through Playback Video Games, you agree that you are the rightful, lawful, and only owner of the items to be repaired. You are aware that in certain instances, Playback Video Games may be unable to repair some systems. You understand that some extremely old or rare systems may have unavailable components or major system damage such as a cracked motherboard. If this is the case you understand that Playback Video Games is not responsible for any damage that may occur during the repair process. You also understand that the cost of repair will include labor and cost of parts (which will be quoted). 

Return Policy (Takes effect on day of delivery for shipped orders)

You can view our return policy here.

If you feel a return is needed please do the following:
If you made the purchase in person or through curbside pickup, please return the item to the place of purchase/pickup.
If you made the purchase online and your order was shipped, please email us at returns@playbackvideogames.com
Please note that we will try to troubleshoot most problems with the customer before going through with a full return as vintage equipment/games can be temperamental at times.