Are my items guaranteed to work?
Yes. Shop with confidence as all items bought from Playback Video Games are professionally refurbished and guaranteed to work.
What does my console come with?
All consoles come with all cables/controllers required to play. Typically, this includes a power cable/AC adapter, AV/HDMI Cable, and a controller.
What is your return policy?
You can view our return policy here.
When will my items ship?
Orders placed before 4:00PM EST TUE-FRI or before 11AM EST SAT will be packed and shipped the same day. Orders placed after this time will be packed and shipped the next business day. You can view our shipping policy here.
How do I track my order?
After you place your order, you will be sent a confirmation email shortly. After your order is shipped, you should receive another order giving tracking information. If you have not received an email confirming your order or an email with tracking info please email us at firstname.lastname@example.org.
An item is missing from my order, what do I do?
We apologize in advance for any errors in packing. If you are missing items or received the wrong item please email us immediately at email@example.com.
If you feel that item(s) need to be returned, please email us at firstname.lastname@example.org. Please note that we will try to help you troubleshoot any problems with your order before beginning a return.
Does Playback Video Games buy games/take trade ins?
YES. We offer more store credit and more cash than our competitors. We accept trade-ins at either of our retail locations.
You can view our trade-in policy here.
Help! I'm not sure how to hook up my console...
Don't worry! Were here to help. Check out our helpdesk for guides on setting up or troubleshooting certain consoles, or email us at email@example.com.